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Frequently Asked Questions


Do you have a paper catalog?

Do you sell your customer list to third parties?

I would like to order but is my credit card information safe?

I do not have a credit card or do not wish to use a credit card. Can I still place an order?

How long will it take for my order to arrive?

What if I am unhappy with my order once it arrives?

How long have you been in business?


Do you have a paper catalog?
We do not produce a catalog for our store however sometimes we do have a greeting card catalog available. It is free with any order shipping via Priority Mail. To send with out an order we will have to charge $5 but we can give you a $5 discount when you place your first order of cards over $20. For our other merchandise it is just too expensive and can quickly become outdated. We do try our best to have all in-stock products displayed on our website for your convenience. If interested in the card catalog please call 937-274-7020 or send an email to customerservice@sadieshouse.comBack to Top

 

Do you sell your customer list to third parties?
Absolutely Not!
We value our customers and want to build our roster of satisfied, repeat customers. Therefore, we never sell or share the names, addresses, or email addresses of our customers. Back to Top

 

I would like to order but is my credit card information safe?

 

You can shop at www.SadiesHouse.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information. (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
  • www.SadiesHouse.com  is registered with the Authorize.Net Verified Merchant Seal program.
Electronic Payments

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I do not have a credit card or do not wish to use a credit card. Can I still place an order?
YES!
You can choose the PayPal Payment Option and have the payment taken directly out of your checking or savings account. Back to Top

 

How long will it take for my order to arrive?
Orders usually ship within 24 to 48 hours, provided the item is in stock. Standard shipping is U.S. Postal Service Priority Mail. Our orders are shipped from Dayton, Ohio, USA, and take 2-3 business days for an address within the continental United States. Obviously, we cannot be responsible for shipping delays caused by the U.S. Postal Service or another delivery service. However, we will work with you to try and ensure that all shipments are received on time.

Expedited or Rush shipping is available at an additional cost, using either FedEx 2nd Day Air or USPS Express Mail. These options are available Monday thru Friday for Fedex and Monday thru Saturday for USPS Express Mail..

You will receive an email notification within 24 hours of your order being shipped, notifying you that it is on its way. If there is any change in the status of your order we will notify you via email. Back to Top

 

What if I am unhappy with my order once it arrives?
We stand behind all of our products and strive for 100% customer satisfaction. However, in order to remain competitive, we will only accept undamaged products in the original packaging for exchange or store credit only. Please request a return authorization within 10 days of receipt of merchandise by sending an email to customerservice@sadieshouse.com. No returns will be accepted without prior authorization! Refund will be issued on Merchandise Only (Shipping & Handling Fees are not refundable) and to the original method of payment after the merchandise has been received and its condition verified. A 10% Restocking fee may apply for most merchandise. Back to Top

 

How long have you been in business?
SadiesHouse.com is our newest business offering, launched in August 2006. Diverse Marketing, Inc. was established in 1993 and we have enjoyed a number of successful business ventures since that time. We have been delighting customers from around the world with efficient, accurate online shopping with competitive prices for more than 15 years. Our goal is 100% customer satisfaction. Back to Top

 

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